What size should I order?
The best way to make sure you order the perfect size is to take a peek at the "Measurements" tab. It will give you the exact measurements for the size you've selected. As you change the selected size, the measurements will update! Each item is measured from side seam to side seam, on a flat surface. We have created a general sizing guide to help you decide which size would be best for you. You can compare the displayed measurements with your own to find the absolute perfect fit!
Can I place my order over the phone?
Absolutely! You can reach us at (334) 246-3901 Monday through Friday from 8:00am to 4:30pm CST
Please have the product name(s) of the item(s) you want to purchase on hand when you call. Please note that we are unable to take PayPal, Amazon Pay, or AfterPay orders over the phone.
What payment options do you accept?
We accept American Express, Discover, MasterCard and Visa debit/credit card payments, PayPal, AmazonPay, ShopPay, and Afterpay. We don't accept personal checks, money orders, direct bank transfers or multiple forms of payment.
What is AfterPay?
AfterPay is a “shop now, enjoy now, pay later” payment option available for orders $35 or more that are shipping within the USA. In order to take advantage of Afterpay, you will need to first create an account with Afterpay. Once you’ve created an account, return to shopthemint.com and proceed with the checkout process as normal. When you get to the ‘enter payment method’ screen, you can select Afterpay! Heads up, you may have to login to your Afterpay account in this step. For more info on Afterpay, click here!
Will I be charged sales tax on my order?
Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.
How do I apply a gift card code or a promo code at checkout?
At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".
If checking out on mobile, click on "Show Order Summary" to expand your cart.
Can I combine promo codes?
Promo codes and offers cannot be combined with already discounted items or sale items. Only one promo code per order.
Can I use promo codes and/or discounts with gift card purchases?
Discounts and promo codes cannot be used for the purchase of a gift card.
Was I charged twice?
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.
To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!
I get an error message when I enter my shipping and billing addresses?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!
My order won't go through. What should I do?
Our website works best with Google Chrome or Safari, so please make sure you aren’t using Internet Explorer or Edge. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!
If you continue to receive error messages, please contact us by phone at (334) 246-3901 Monday - Friday 8:00pm - 4:30pm CST or send an email to email@example.com.
Where is my order confirmation?
As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder and add firstname.lastname@example.org to your safe sender list.
Do you make price adjustments?
Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.
ROUTE PACKAGE PROTECTION
What is Route?
Route is a shipping insurance company that offers shipping protection and is now available for our customers to add to all of their purchases.
Route's coverage policy https://route.com/insurance
What does Route cover?
Route Package Protection covers lost in transit, stolen (delivered not received), and damaged in transit items.
If one of these situations applies to your Route insured order, Route will replace your purchase by covering the subtotal of the order, the Route premium, shipping costs, and taxes.
Route is NOT responsible for custom or duty fees.
How do I file a claim with Route?
File a claim with Route by visiting claims.route.com
Where do orders ship from?
All orders are stored and shipped from our warehouse in Auburn, AL USA
When will my order ship?
Orders ship within 2 business days! Please see our shipping information section for more details.
What’s the status of my order?
Can I return or exchange items that were purchased on sale?
All sale items are final and cannot be returned. We know, it’s a bummer but at least you got a great deal on that amazing item!
Do you offer refunds?
All returns are processed as store credit only which is valid for up to 5 years from issue date!
View our full Return Policy.
What do I do if an item is out of stock in my size?
The best way to tell if we will be reordering an item is if the sizes are grayed out with a line through it, or if it has a hanger above the size.
If the size is grayed out with a strike through it, that means we will not be restocking it.
If there is a hanger, that means there is a possibility that we will be reordering them. If we receive enough customer sign-ups showing interest in purchasing the item, then we will reorder it. Make sure you sign-up!
When will you be restocking this item?
If an item has a hanger above the size, that means that there is a possibility we will be restocking the item. We determine a reorder of an item depending on how many people sign up to be notified of a reorder. The best way to know if or when a restock will happen is to select your size, enter your phone or email in the field, and click “Notify Me”.
Do you have gift cards?
We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!
How will my eGift Card be sent to the recipient?
All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time. You can also select for the gift card to be sent to the recipient via IM (Facebook Messenger, WhatsApp or any other messaging app), or choose to have the gift card emailed to you and print it out.
Does my gift card code or store credit expire?
Gift card codes and store credit codes will expire 5 years from the date issued.
Do you have any store locations?
We have a store located in Auburn, Alabama. Come visit us soon!
The Mint Julep Boutique
1627 Opelika Road #30
Auburn, AL 36830
Mon - Sat: 10am - 6pm CST (Closed Sunday)
Can I pick up an item in the store?
Our store-front location carries a select amount of the styles we have online. If you are looking for a specific item to purchase or try on, just email or call our store with the items you’re interested in. They will ensure item availability! Also, they can set aside multiple sizes for you to try on in case you're unsure which to purchase! :)
Storefront Contact Info:Phone: (334) 246-3621Email: email@example.com
How can I sign up to be a Brand Ambassador?
To apply to be a Brand Ambassador please click here to complete the application! You should receive an email confirming your application once you’ve applied. If you don’t see it, please check your spam/junk folder. We will review your application and be in touch within 5-7 business days! If you have any questions please reach out to firstname.lastname@example.org
What is Mint Express?
For just $25, you can sign up to be a Mint Express member and receive free standard shipping for an entire year!!
To join, just purchase the membership here.
If there is one thing we love, it's our customers! We want to ensure that you always have all of the information you need to make informed decisions before you submit your order. Without further ado, we present you with Prop 65!
California's Proposition 65 allows for all consumers who reside in the state of California to be provided with warnings for products that contain any chemicals that, when exposed to people above a certain level, are known to cause cancer and birth defects or any other reproductive harm.
WARNING: The materials used in this product contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.
In posting this warning, our goal is to inform you that one or more of the chemicals listed in Prop 65 may be present in our products. This does not necessarily mean you are at risk, but as part of our commit-Mint to customer service, we want to keep you in the loop. Click here for more information.